About Us
Delivery & Returns

Delivery Planning

We would suggest that you do not schedule any installation work until a few days after the delivery date. You can then resolve any technical issues or order any additional items as neccessary

Chimney Cowls, Twin Wall Flues, Vitreous Enamel Flue Pipe, Stainless Steel Flue Pipe, flue and fireside accessories

All the above product ranges listed on this site are available ex stock with FREE next working day delivery* to Mainland UK if your order is placed prior to 1pm weekdays. For postcodes AB, IV KW PH and all islands and off shore locations delivery will be longer, and may incure additional charges, please call us at 0870 241 1041 if you wish to have your order delivered to these locations.

*Minimum order value for FREE next day delivery is £100.00, £10.00 plus VAT will apply below that. FREE NEXT DAY DELIVERY is reserved for TRADE and merchant customers only

Flexible Flue Liner

Generally Flexible flue liner is delivered next day, but this is not guaranteed. It is best to factor 48 hours delivery for flexible flue liner particularly between October and March when the factory is very busy. There is a £16.00 delivery charge on all orders of flexible liner. When buying amounts over 40m coils, this delivery charge is waived..

NB Orders of Flexible Flue to postcodes AB, IV, KW, PH and to all islands will incur additional charges whether for 1m or 40m


A 20% restocking charge is applied for any orders returned to us. Stock must also be in saleable condition and will be inspected on arrival. If it is found not to be in saleable condition, no refund will be issued. Please make sure if returning products that they are packaged and protected well. More information on returns, and other trading conditions is available under Terms and Conditions