Delivery & Returns
In light of the current circumstances surrounding COVID-19, we thought it would be worth taking the time to clarify our position.
We are working hard to run our operations as normal. Orders can be placed on our website 24/7 and our phone lines remain open Monday to Friday 8.30am to 5.00pm for all sales and enquiries. We are not experiencing any shortage of stock and all deliveries are continuing on time as usual.
The health and safety of our staff and our customers are a key focus for us. We believe it’s important to do our part to help reduce the transmission of COVID-19. Here are some of the steps we are taking to protect everyone in this ever-evolving situation:
- We are working constantly to make sure that products are available as and when you want them, delivered in the safest way possible.
- We are diligently following guidance and best practices from the NHS and UK Government , amongst others.
- Our sales team are available to take orders, answer any questions you may have, work with you on the best delivery option and provide more information on the many precautions we’re taking to protect your health and safety.
The situation is constantly evolving, but we want to reassure you that Colt Cowls are taking matters seriously, we are following guidance provided by the government, working closely with our suppliers and ensuring we do everything possible in these challenging times.
Finally, thank you to our customers for your continued support at this challenging time
We would suggest that you do not schedule any installation work until a few days after the delivery date. You can then resolve any technical issues or order any additional items as neccessary
Chimney Cowls, Twin Wall Flues, Vitreous Enamel Flue Pipe, Stainless Steel Flue Pipe, flue and fireside accessories
All the above product ranges listed on this site are available ex stock with FREE next working day delivery* to Mainland UK if your order is placed prior to 1pm weekdays. For postcodes AB, IV KW PH and all islands and off shore locations delivery will be longer, and may incure additional charges, please call us at 0870 241 1041 if you wish to have your order delivered to these locations.
*Minimum order value for FREE next day delivery is £100.00, £10.00 plus VAT will apply below that. FREE NEXT DAY DELIVERY is reserved for TRADE and merchant customers only
Flexible Flue Liner
Generally Flexible flue liner is delivered next day, but this is not guaranteed. It is best to factor 48 hours delivery for flexible flue liner particularly between October and March when the factory is very busy. There is a £16.00 delivery charge on all orders of flexible liner. When buying amounts over 40m coils, this delivery charge is waived..
NB Orders of Flexible Flue to postcodes AB, IV, KW, PH and to all islands will incur additional charges whether for 1m or 40m
A 20% restocking charge is applied for any orders returned to us. Stock must also be in saleable condition and will be inspected on arrival. If it is found not to be in saleable condition, no refund will be issued. Please make sure if returning products that they are packaged and protected well. More information on returns, and other trading conditions is available under Terms and Conditions